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Head of Implementation
ICT
Company shared salary
NA
Market rate
4,500 GBP–6,500 GBP/mo (54,000 GBP–78,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
Joblogic is the UK's 1 Field Service Management (FSM) software platform, a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from 500K ARR to 35M+ ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from Vista Equity Partners, a global technology investor specialising in enterprise software. Joblogic provides software to service contractors who install and maintain the built environment, helping businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth.
Responsibilities
- ● Own the core Implementation function, delivering end-to-end new customer implementations from contract signature through to go-live for every new Joblogic customer routed through Core Implementation.
- ● Lead the Implementation Team Leaders and, through them, the regional squads of Implementation Consultants.
- ● Own resourcing and capacity planning across squads, ensuring Implementation Consultants carry a manageable, healthy caseload.
- ● Build capability and a clear career pathway across the function.
- ● Set clear objectives and ways of working for Team Leaders, and hold them accountable for the performance and capability of their squads.
- ● Own onboarding delivery performance for the function, including go-live throughput, early time to value, time to go-live, and overall management of the onboarding portfolio.
- ● Own customer experience and satisfaction for all Implementation projects.
- ● Partner closely with Customer Success leadership to ensure a consistent customer journey across segments.
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