Out-of-Hours (OOH) Service Centre Specialist

Established in 1998, Joblogic is the UK's 1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam . Since our management buy-out in 2013, we have grown from 500K ARR to 35M+ ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from Vista Equity Partners - a global technology investor specialising in enterprise software. This investment includes over 100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista's backing, we're transforming from a successful UK business into a global scaling SaaS rocket ship, and we'd love for you to join us on our journey to 100M ARR across international markets. Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms. To act as the first point of contact for emergency calls relating to building operations across the UK outside of business hours. The role ensures urgent issues are triaged, logged, and resolved efficiently by dispatching the correct personnel, keeping stakeholders updated, and maintaining high levels of customer service