People Services Learning & Development Team Lead

About the Role

Responsibilities

• ● Lead the People Services L&D support team, ensuring accurate, and high-quality task delivery.
• ● Balance resources, skills, and workload to optimize team performance and ensure delivery of priorities.
• ● Forecast and plan with key stakeholders to support resourcing, workload balance, and delivery of the L&D plan.
• ● Lead and deliver L&D projects aligned with People Services & COE strategy and business transformation initiatives, including oversight of strategic and complex projects and audiences.
• ● Partner closely with People Services, L&D COE colleagues and other stakeholders to deliver cross-functional initiatives and shared success.
• ● Provide coaching support to team members to uphold quality, consistency, and capability.
• ● Be the escalation point for complex issues raised by the team, ensuring appropriate resolution and knowledge transfer.
• ● Adapt to evolving priorities and provide flexible support where needed, working collaboratively with the wider People Services and L&D function.
• ● Drive continuous improvement in L&D processes, technology, automation, and digital efficiency in partnership with the L&D COE and People Services team.
• ● Lead enhancements to L&D systems, processes, and procedures to improve scalability and effectiveness, working with relevant subject matter experts.
• ● Ensure effective use of systems such as the LMS and Workday, including data accuracy, reporting, adoption, and issue resolution, with specialist support available where required.
• ● Oversee system functionality reviews, process optimization, and scalable workflows in partnership with People Services, L&D COE and relevant system stakeholders.
• ● Support the ongoing LMS strategy, including changes, enhancements, and cross-functional input into system design and priorities.
• ● Support learning evaluation and training catalogue reviews to ensure programmes remain relevant, impactful, and aligned to organizational goals, working with the wider L&D team on delivery.
• ● Provide oversight and governance for Group/COE initiatives, including compliance and enterprise-wide programmes, and maintain appropriate reporting and management information.
• ● Oversee the ServiceNow queue and workflow to ensure service standards are maintained, while supporting process documentation, training guides, self-service, and knowledge sharing.

Requirements

• ● Background in Learning & Development, HR, or Shared Services with prior experience of team or people management in a complex global organisation.
• ● Experience working within a L & D Matrix / Shared Services model
• ● Proven ability to lead, motivate and coach a remote team while managing workload and competing priorities.
• ● Experience leading L&D projects and working effectively with COE and cross-functional stakeholders.
• ● Planning, prioritization, and service delivery skills, with the ability to manage workflows and resources effectively.
• ● 5+ years of experience improving operational efficiency, and good governance in a complex environment.
• ● Experience working with LMS and HR systems such as Workday, with the ability to oversee enhancements and resolve issues through appropriate SMEs.
• ● Excellent stakeholder management, with confidence working at all levels of the organization.
• ● Confident using data and reporting to monitor performance, participation, outcomes, and service delivery.
• ● Solid project management skills
• ● Flexible, adaptable, and collaborative, with a practical and forward-thinking approach to L&D service delivery.
• ● At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.
• ● What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.
• ● At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
• ● We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.