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Director, OTC Operations
Accounting
Company shared salary
NA
Market rate
6,250 GBP–9,583 GBP/mo (75,000 GBP–114,996 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
Director, OTC Operations Location: UK, Manchester, (Hybrid) About Inizio Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide.
About the Role
We are seeking a Director, OTC Operations to provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS). Reporting to the Head of Global OTC, you will lead the Collections and Billing supervisory teams, drive service quality, compliance and continuous improvement, oversee AI-assisted and automated operational tools, and ensure robust governance across the revenue cycle. The role is based in Manchester with hybrid working arrangements in place. Working closely with the Global Revenue Controller, the Revenue Performance Lead and the OTC Governance and Compliance Lead, you will provide the operational expertise and insight that informs strategic direction and supports revenue integrity and financial reporting. Here's what you'll be doing Operating Model Leadership Provide expert thought leadership on Collections and Billing best practice, benchmarking GFS against industry standards and bringing well-formed recommendations to the Head of Global OTC. Identify and evaluate emerging tools, technologies and process innovations in Collections and Billing, translating these into actionable proposals for the Head of Global OTC's consideration. Drive standardisation and harmonisation of Collections and Billing processes across all divisions and legal entities, bringing proposals for change where operating model improvement is needed. Act as a credible senior voice on OTC operational risk, perform
Requirements
- ● Bachelor's degree or equivalent in Finance, Accounting, Business Administration or related discipline.
- ● Professional accountancy qualification (ACA, ACCA, CIMA or equivalent) preferred.
- ● Senior leadership of a Billing or Collections function within a global shared service centre (SSC) or GBS environment - essential .
- ● + years' relevant experience including multi-entity, multi-currency OTC operations in a professional services or project-based organisation.
- ● Technical & Operational Expertise
- ● Deep understanding of OTC processes: billing, collections, cash application and revenue cycle controls.
- ● Advanced analytical and reporting capability.
- ● Problem Solving & Innovation
- ● Proven ability to identify and resolve systemic billing, collections and control issues.
- ● Track record of leading operational improvement and managing change in a complex environment.
- ● Ability to identify opportunities in emerging technology and translate them into practical recommendations for senior decision-makers.
- ● Stakeholder Management & Communication
- ● Ability to influence senior stakeholders, vendors and auditors with confidence and credibility.
- ● Clear and structured communicator: able to present operational performance and risk at Finance leadership level.
- ● Performance, Impact & Ways of Working
- ● Commercially focused leader who drives accountability, governance and continuous improvement.
- ● High attention to detail with a structured approach to risk management.
- ● Collaborative and self-directed, comfortable operating in a fast-paced, multi-division environment.
Benefits
- ● You'll play a pivotal role in leading global OTC operations, providing the thought leadership that shapes Collections and Billing strategy, and delivering scalable, controlled services across Inizio. This is a high-visibility role with direct access to GFS and Finance leadership, and real scope to make a lasting impact on how we manage our revenue cycle.
- ● Don't meet every job requirement That's okay Our company is dedicated to building an inclusive and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
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