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IT Service Desk EngineerHunter Douglas · Rotterdam, South Holland, Netherlands
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Hunter Douglas

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IT Service Desk Engineer

🗓️ Posted 2026-09-01 Rotterdam, South Holland, Netherlands Hybrid ICT
💰 Salary Not shared 📊 Market 2,800 EUR–3,800 EUR/mo

About the Company

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products, with over 100 years of innovation and a portfolio of proprietary products that deliver style and functionality in millions of homes and commercial buildings globally. The company seeks driven, intelligent, creative, and entrepreneurial talent, offering challenging and accelerated growth opportunities, a collaborative culture, and competitive total compensation to become the fastest growing, most loved window covering company in the world.

About the Role

The IT Service Desk Engineer will be based in Rotterdam, requiring Dutch and English fluency and proximity to the office. In this proactive, customer focused role, the engineer serves as the first point of contact for IT support across the EMEA region, delivering high quality technical services and ensuring an excellent user experience. It is suited to a solid foundation IT support professional eager to grow in a fast paced, international environment using ITIL aligned processes and modern service management tools.

Responsibilities

  • ● Provide 1st and 2nd line support across hardware, software, and network issues
  • ● Log, troubleshoot, and resolve tickets using Jira Service Management (JSM)
  • ● Ensure timely resolution in line with agreed SLAs
  • ● Manage joiners, movers, and leavers (JML processes)
  • ● Ensure compliance with security policies and SOX requirements
  • ● Provision, configure, and maintain laptops, desktops, and mobile devices
  • ● Support patching, vulnerability management, and compliance activities
  • ● Troubleshoot issues across Microsoft 365, VoIP, Citrix, and enterprise applications
  • ● Maintain and enhance knowledge base articles
  • ● Identify opportunities for automation and process optimisation
  • ● Escalate complex issues to specialist teams and ensure smooth resolution
  • ● Collaborate with IT teams across EMEA

Requirements

  • ● 1-3 years' experience in an IT service desk or support role
  • ● Strong knowledge of Windows 10/11
  • ● Strong knowledge of Active Directory
  • ● Strong knowledge of Microsoft 365
  • ● Familiarity with ITSM tools (ideally Jira Service Management)
  • ● Understanding of ITIL principles
  • ● Excellent troubleshooting and customer service skills
  • ● Ability to prioritise tasks
  • ● Dutch language fluency
  • ● English language fluency
  • ● Based in Rotterdam or close to the office location