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Associate Renewals Manager
Human Resources Recruitment
💰 Salary Not shared
📊 Market NA
About the Company
Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring. GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle. Agents handle code generation, security analysis, code review, CI/CD troubleshooting, and custom workflows - while teams maintain control through enterprise governance. Build what's next with us. Explore open roles and join our talent community: https://about.gitlab.com/jobs/ IT Services and IT Consulting Specialties: DevSecOps, Git Repository Management, CI/CD, Source Code Management, Software Development, Agile Planning, Cloud Native, Security Compliance
Responsibilities
- ● GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
- ● The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
- ● Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Associate Renewals Manager Responsibilities
- ● Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- ● Execute the renewal process to ensure ARR is retained or expanded
- ● Evaluate license usage and complete the true-up requirements
- ● Understand and align customer's business needs and goals to generate renewal quotes
- ● Provide renewals adminstration support to Renewals Managers, and Account Executives
- ● Ensure that renewals are closed on a timely basis
- ● Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- ● Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
- ● Associate Renewals Manager Requirements
- ● Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
- ● Demonstrated progressive experience with B2B software sales
- ● Effective communicator, strong interpersonal and collaboration skills
- ● Motivated, driven and results-oriented
- ● Strong negotiation, presentation and closing skills
- ● Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- ● You share our values, and work in accordance with those values.
- ● How GitLab Supports Full-Time Employees
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