Staff Professional Services Operations Manager

About the Company

Responsibilities

• ● Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts.
• ● Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning.
• ● Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.
• ● Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling.
• ● Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.
• ● Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning.
• ● Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models.
• ● Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution.

Requirements

• ● + years' experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
• ● Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.
• ● Strong analytical, business judgment, communication, and stakeholder management skills.
• ● A pragmatic, hands-on approach to solving ambiguous operational problems.
• ● Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform.
• ● Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.
• ● Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance.
• ● Nice to have
• ● The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range 139,200 - 235,200 USD How GitLab Supports Full-Time Employees
• ● Flexible Paid Time Off
• ● Team Member Resource Groups
• ● Equity Compensation & Employee Stock Purchase Plan
• ● Growth and Development Fund
• ● Parental Leave
• ● Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
• ● Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
• ● Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
• ● GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .