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Customer Success Architect, EMEA
ICT
Company shared salary
NA
Market rate
6,500 EUR–9,500 EUR/mo (78,000 EUR–114,000 EUR/yr)
Based on similar roles (title + domain + location).
About the Company
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate co
Requirements
- ● Understanding of Git and typical branching strategies
- ● Knowledge of software development lifecycle and development pipeline
- ● Understanding of continuous integration, continuous deployment, DevSecOps
- ● Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- ● Experience partnering with customers to define and achieve business outcomes
- ● Familiarity working with customers of sizes relevant to the assigned segment
- ● Exceptional verbal, written, organizational, presentation, and communications skills
- ● Detailed oriented and analytical Strong team player but self-starter
- ● Project management experience & skills
- ● Strong technical, analytic, and problem-solving skills
- ● Alignment with our values, and willingness to work in accordance with those values
- ● Ability to travel if needed and comply with the company's travel policy
- ● Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
- ● Fluent German or French
- ● Benefits to support your health, finances, and well-being
- ● Flexible Paid Time Off
- ● Team Member Resource Groups
- ● Equity Compensation & Employee Stock Purchase Plan
- ● Growth and Development Fund
- ● Parental Leave
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