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Sports Customer Onboarding Officer (Maternity Cover)Genius Sports · Tallinn, Harjumaa, Estonia
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Genius Sports

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Sports Customer Onboarding Officer (Maternity Cover)

🗓️ Posted 2026-10-02 Tallinn, Harjumaa, Estonia Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 1,400 GBP–2,000 GBP/mo

About the Company

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

About the Role

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. We are looking for a Sports Customer Onboarding Officer to support the rollout of Genius Sports products across leagues and partners. You will onboard new clients, manage technical setups, and ensure smooth delivery of streaming and analytics solutions. This role works closely with both clients and internal teams, requiring strong coordination, product understanding, and the ability to keep operations running efficiently.

Responsibilities

  • ● Onboard leagues, federations, and partners onto Genius Sports products.
  • ● Set up and support streaming integrations and the GeniusIQ analytics platform.
  • ● Configure technical setups, manage timelines, and ensure smooth project delivery and handover.
  • ● Deliver product training to internal teams and external clients.
  • ● Work cross-functionally with Product, Engineering, Support, and Commercial teams.
  • ● Maintain accurate documentation and training materials.
  • ● Support seasonal readiness, respond to client requests, and resolve or escalate technical issues.

Requirements

  • ● Strong understanding of how sports competitions operate across leagues and formats.
  • ● Experience onboarding users or clients onto technical products or platforms.
  • ● Knowledge of video streaming fundamentals such as codecs, resolution, and delivery protocols.
  • ● Comfortable working with APIs and reading technical documentation.
  • ● Experience using tools such as Jira, Confluence, Slack, and Monday.com
  • ● Strong communication, organization, and multitasking skills.
  • ● Detail-oriented, proactive, and customer-focused approach.
  • ● Passion for sports and interest in sports technology.
  • ● Ability to explain technical concepts clearly to non-technical audiences.
  • ● Curiosity and drive to improve processes and workflows.