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Sportstech Technical Support Analyst
ICT
💰 Salary Not shared
📊 Market 1,800 GBP–2,800 GBP/mo (21,600 GBP–33,600 GBP/yr)
About the Company
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. We're looking for a Technical Support Analyst to join our support team onsite in Tallinn. You'll help our customers solve problems quickly, working closely with internal teams to keep our supported products running smoothly. This is a shift-based role covering Monday to Sunday, between 08:00 and 18:00.
Responsibilities
- ● Communicating with internal teams
- ● Investigating and solving problems raised by users within our supported product cluster
- ● Identifying possible bugs and escalating complex issues
- ● Turning technical issues into clear, customer-friendly updates for other departments
- ● Creating and maintaining a Knowledge Base for known issues and solutions
Requirements
- ● Strong communication skills in English, spoken and written
- ● Computer literate
- ● Working knowledge of SQL and JSON
- ● Experience with ticketing systems
- ● Basic API troubleshooting is a plus
- ● Previous (technical) support experience is a plus
- ● A proactive problem-solver who stays accurate and calm under pressure, works well independently or as part of a team, and isn't afraid to escalate issues when needed
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