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Sportsbook Technical Support Analyst
ICT
Company shared salary
NA
Market rate
1,800 GBP–3,000 GBP/mo (21,600 GBP–36,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences. We're looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.
Responsibilities
- ● Respond to client queries and resolve issues quickly, clearly, and to a high standard
- ● Prioritise and solve problems raised by colleagues across the company and parent company
- ● Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
- ● Build and maintain a knowledge base of known issues and solutions
- ● Escalate issues you can't resolve, with clear context for the next team
- ● Monitor systems and flag anything unusual
- ● Handle confidential information responsibly
Requirements
- ● Strong verbal and written communication, English B2+
- ● Experience in customer support, ideally technical support
- ● Experience using ticketing systems
- ● Strong problem-solving skills and good judgement on when to escalate
- ● Able to multitask and stay accurate under pressure
- ● Comfortable with MS Office, online research, and our internal tools
- ● Basic knowledge of Windows Server, T-SQL, backups, and networking
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