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Sportstech Technical Support Team Lead
ICT
Company shared salary
NA
Market rate
2,800 GBP–4,500 GBP/mo (33,600 GBP–54,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. Join as a Sportstech Technical Support Team Lead . This role leads the technical support team responsible for service stability and operational performance across the business. You will manage daily team operations, act as the primary escalation point for major incidents, and coach and develop team members to deliver a high-performing, accountable team. The role requires strong people leadership, incident management, and stakeholder communication skills, ideally paired with experience in support operations and sports technology.
Responsibilities
- ● Lead, support, and develop the Sportstech Technical Support team to deliver exceptional service and operational performance
- ● Oversee daily team operations, ensuring resources, priorities, and workloads are effectively managed
- ● Act as the primary escalation point for complex issues and major incidents, driving timely resolution and service stability
- ● Coach, mentor, and performance-manage team members through regular feedback, training, and development plans
- ● Manage recruitment, onboarding and scheduling to maintain a high-performing team
- ● Identify opportunities to improve processes, knowledge sharing, service quality, and operational efficiency
- ● Build strong relationships with stakeholders across the business
Requirements
- ● A collaborative leadership style that promotes accountability, ownership, and continuous improvement
- ● Strong competency in coaching and people management skills
- ● Proven ability to manage incidents, prioritise workloads, and deliver results in a fast-paced environment
- ● Excellent problem-solving, decision-making, and organisational skills
- ● Strong communication and stakeholder management abilities
- ● Ability to balance operational demands with team development and service improvement initiatives
- ● Strong analytical skills with the ability to use data and metrics to drive performance
- ● Experience scaling or transforming support operations and team processes
- ● Experience leading or mentoring a technical support team
- ● Understanding of sports and sports technology
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