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Delivery Manager - Customer Operations
Human Resources Recruitment
Company shared salary
NA
Market rate
4,500 GBP–6,500 GBP/mo (54,000 GBP–78,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. The Delivery Manager is responsible for the successful planning, execution, deployment, and ongoing operational delivery of Genius Sports products and services for customers. The role owns the customer delivery lifecycle from implementation and go-live through post-launch stabilization, seasonal readiness, and the activation of additional products and services. Working closely with Commercial, Product, Engineering, and cross-functional Operations teams, the Delivery Manager serves as the operational delivery lead for assigned customers, ensuring solutions remain healthy, operationally ready, and aligned with customer requirements throughout the partnership. Key Responsibilities
Requirements
- ● Bachelor's degree in Business, Engineering, Information Technology, Project Management, or a related field, or equivalent practical experience.
- ● 5+ years of experience managing complex customer implementations, technical deployments, or operational delivery within a customer-facing environment.
- ● Demonstrated experience leading multiple concurrent customer engagements and cross-functional initiatives.
- ● Strong customer-facing experience, including executive stakeholder management.
- ● Strong understanding and ability to apply project management methodologies.
- ● Proven experience managing project plans, risks, issues, dependencies, and delivery governance.
- ● Excellent communication, organizational, and problem-solving skills.
- ● Experience working across global teams in a fast-paced operational environment.
- ● Experience with Jira, Confluence, Smartsheet, Microsoft Project, or similar project management tools.
- ● Experience within sports technology, broadcast technology, SaaS, media, or enterprise software.
- ● Project Management certification (PMP, PRINCE2, Agile, or equivalent).
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