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Specialist, Client Experience & Enablement Flipp · Canada
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Flipp

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Specialist, Client Experience & Enablement

🗓️ Posted 2026-10-01 Canada Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 4,500 CAD–6,500 CAD/mo

About the Company

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. In 2024, Flipp joined forces with the European company Shopfully, creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life.

About the Role

The Specialist, Client Experience & Enablement (CXE) is a highly autonomous, consultative account management, and technical execution role responsible for safeguarding Flipp's premier revenue engines, expanding its global market, and actively driving product monetization. Operating within a specialized, dual-track pod structure, the Specialist owns the strategic health, technical execution, and operational performance of either a high-revenue Core enterprise portfolio, or a high-velocity Longtail & Onboarding portfolio.

Responsibilities

  • ● Manage complex parent-subsidiary corporate structures, maintaining flawless subject-matter expertise across varying banner rules, distinct weekly content cycles, and unique regional consumer behaviours.
  • ● Proactively re-engineer internal and external workflows to expedite standard 5-day domestic lead times down to a hyper-efficient 1-to-4-day turnaround, enhancing platform agility for enterprise clients.
  • ● Serve as the primary technical deployment partner for high-value clients pioneering new product features, and beta tests, architecting, configuring, and validating highly customized, manual system setups to ensure flawless execution of non-standard client experiments.
  • ● Protect and grow accounts generating the top 80% of corporate revenue through proactive risk identification, intense quality assurance, and aggressive optimization of high-volume weekly content lifecycles.
  • ● Lead the end-to-end technical onboarding lifecycle for all net-new domestic and international retailers forecasted by the company.