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Technical Customer Success Manager - DACH Region (all genders)fiskaly · Vienna, Vienna, Austria; Vienna, Vienna, Austria; Warsaw, Mazowieckie, Poland
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fiskaly

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Technical Customer Success Manager - DACH Region (all genders)

🗓️ Posted 2026-10-05 Vienna, Vienna, Austria; Vienna, Vienna, Austria; Warsaw, Mazowieckie, Poland Hybrid Customer Service Call Centre
💰 Salary 3,333 EUR–4,583 EUR/mo (40,000 EUR–55,000 EUR/yr) 📊 Market 2,800 EUR–3,800 EUR/mo

About the Company

VAT compliance at scale. Secure, cloud-based solutions for POS vendors, PMS, ERP systems and retailers across Europe. fiskaly provides cloud-based solutions for VAT compliance across Europe. We are a 150-person team operating across eight markets - Germany, Austria, Spain, Italy, France, Sweden, Portugal, and Belgium - each with its own regulatory logic to master. Our services cover the full compliance lifecycle: tamper-proof transaction signing at the point of sale, digital receipts, audit-ready archiving, and digital reporting and e-invoicing. Today, more than 1 million POS systems and 1,900+ customers - from POS vendors, PMS systems, ERP systems to omni-channel retailers - run on fiskaly infrastructure. As fiscal regulation expands across the EU, we're scaling the markets we cover in step. Software Development Specialties: fiscalization, VAT compliance, e-invoicing, API

Responsibilities

  • ● Language requirements: Full professional German and English is a must, Spanish, French, or Italian is plus
  • ● Gross salary range: 40k-55k/year (depending on experience and qualifications)
  • ● Millions of people interact with fiskaly every day, even if they don't realize it. As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. In Italy, we help retailers go fully digital and eliminate the need for hardware like fiscal printers to issue and manage receipts.
  • ● By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations.
  • ● Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone.
  • ● As a Technical Customer Success Manager at fiskaly, you are the go-to person for our customers' technical questions about our solutions for Germany. You bring an interest in technical topics such as APIs and the willingness to get into complex subjects quickly and on your own - from TSE integration to regulatory requirements such as KassenSichV or DSFinV-K.
  • ● We'll help you build your expertise step by step. What matters is that you take topics on proactively instead of waiting for them to be assigned to you.
  • ● What You'll Do
  • ● Be the bridge between our customers and our Sales and Development teams, bringing your own assessment to each case instead of just passing it on
  • ● Analyse technical requests, reproduce errors, spot patterns in recurring customer issues and bring improvement ideas to the team proactively
  • ● Create and maintain guides, FAQ articles and documentation wherever you see they're needed
  • ● Run technical kickoff calls and guide customers through onboarding and the technical integration of our solutions
  • ● Help shape our self-service solution and use your experience to keep improving our support processes
  • ● AI-enhanced support: Identify, test, and support the adoption of AI tools to improve support workflows, self-service, and customer experience.
  • ● What You Bring
  • ● A proactive way of working: you don't wait to be handed a task, you see what needs doing and take ownership of it. This matters a lot to us
  • ● Interest in technical topics: APIs and how technical systems fit together make you curious