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Figma

Technical Quality Specialist

🗓️ Posted 2026-07-22 San Francisco, CA • New York, NY • United States Hybrid ICT

Company shared salary

NA

Market rate

8,750 CAD–12,900 CAD/mo (105,000 CAD–154,800 CAD/yr)

Based on similar roles (title + domain + location).

About the Company

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering. We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality. This is a full time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

  • ● Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
  • ● Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
  • ● Contribute to social support efforts by engaging with customers and users on social media and community platforms
  • ● Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
  • ● Adapt to supporting customers across multiple products - including billing, account management, and occasional weekend or holiday coverage - to ensure global customer support
  • ● Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs
  • ● Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials
  • ● Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
  • ● 4+ years of experience working in a QA or Support environment for a technical SaaS product
  • ● Experience collaborating closely with Engineering and Product teams
  • ● Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
  • ● Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations
  • ● Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity
  • ● Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
  • ● Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French
  • ● Holding interviews in an accessible location
  • ● Enabling closed captioning on video conferencing
  • ● Ensuring all written communication be compatible with screen readers
  • ● Changing the mode or format of interviews