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Client Success Manager - Hawai'iFareHarbor · Honolulu
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FareHarbor

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Client Success Manager - Hawai'i

🗓️ Posted 2026-09-25 Honolulu Hybrid Customer Service Call Centre
💰 Salary 6,707 EUR–10,060 EUR/mo (80,482 EUR–120,722 EUR/yr) 📊 Market 3,500 EUR–6,500 EUR/mo

About the Company

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more ) to operate and grow. With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together. Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. Think Client First We Are One 'Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we've known that our real success lies in our people-the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't

About the Role

FareHarbor is seeking a Client Success Manager to support Hawaiʻi clients through high-quality onboarding today and grow into a deeper Client Success role over time. This is a hands-on, technical role for someone who enjoys learning how businesses operate and translating those needs into a well-built FareHarbor dashboard. Initially, the CSM will work closely with the onboarding team to support new client builds, training, and launches-particularly for Hawaiʻi operators with complex operational needs. As the role develops, the CSM will build the product knowledge, local-market understanding, and internal relationships needed to support Client Success projects. This includes helping existing clients improve older or complex dashboards, adopt relevant features, and solve operational challenges alongside Account Managers. This role will not initially own a client portfolio or serve as the primary relationship manager. Instead, it is intended to add local, technical capacity where it is needed most while creating a strong pathway into Client Success.

Responsibilities

  • ● Onboarding Support: Partner with the onboarding team to support new Hawaiʻi client builds, training, and launches. Help ensure dashboards are set up accurately and reflect each client's real operational needs.
  • ● Complex Dashboard Builds: Assist with more detailed onboarding projects for Hawaiʻi-specific workflows.
  • ● Project Coordination: Help keep onboarding projects organized by tracking outstanding items, preparing for client meetings, identifying risks early, and coordinating with the appropriate internal teams.
  • ● Client Training & Launch Support: Support client training and go-live preparation so clients understand their dashboard and feel confident using FareHarbor from day one.
  • ● Local Market Expertise: Apply an understanding of the Hawaiʻi tourism and activities industry to help identify needs that may be missed in a remote onboarding model, reducing avoidable rework and improving the client experience.
  • ● Client Success Development: Learn FareHarbor's Client Success processes and gradually support projects for existing clients, including dashboard clean-up, feature setup, and workflow improvements.
  • ● Cross-Functional Collaboration: Work closely with Onboarding, Account Management, Support, and Product teams to help move client projects forward and resolve complex setup questions.
  • ● Feedback & Process Improvement: Share patterns and feedback from onboarding projects to help improve internal processes, product education, and support for Hawaiʻi clients.
  • ● On-Site Support: Participate in local client visits, training, and go-lives when appropriate, helping the team deliver a thoughtful and locally informed client experience.

Requirements

  • ● Relevant Experience: Experience in onboarding, implementation, client success, project coordination, account management, technical support, or another client-facing role.
  • ● Technical Curiosity: Comfortable learning new systems, understanding how clients operate, and working through detailed dashboard or workflow questions.
  • ● Organization & Follow-Through: Able to manage multiple moving pieces, stay organized, and communicate clearly about project status and next steps.
  • ● Problem-Solving: Strong critical-thinking skills and a practical approach to solving client and operational challenges.
  • ● Collaboration: Comfortable working across teams and asking the right questions to help clients and internal partners move work forward.
  • ● Communication: Clear and thoughtful written and verbal communication skills, with the ability to explain technical information in a simple, helpful way.
  • ● Experience in Hawaiʻi tourism, activities, hospitality, transportation, or affiliate businesses.
  • ● Familiarity with FareHarbor or reservation-management software.
  • ● Prior experience building, configuring, or supporting SaaS software for clients.
  • ● Ability to travel locally within Hawaiʻi for client meetings, training, and go-live support.

Benefits

  • ● Medical, dental + vision coverage
  • ● 26 vacation days, 10 sick days & 12 paid holidays per year
  • ● Global leave benefit
  • ● 22 weeks paid parental leave
  • ● 2 weeks paid grandparent leave
  • ● Extended care and bereavement leave
  • ● Life insurance policy
  • ● 401k + employer matching
  • ● Social hours & events and team-building
  • ● Educational Opportunities
  • ● Wellness benefits (Headspace subscription & wellness webinars)
  • ● Work-from-home assistance
  • ● Hybrid friendly
  • ● Paid volunteer hours