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Channel Specialist
Sales
Company shared salary
3,280 EUR–4,920 EUR/mo (39,360 EUR–59,040 EUR/yr)
Market rate
NA
Based on similar roles (title + domain + location).
About the Company
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more ) to operate and grow. With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together. Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. Think Client First We Are One 'Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we've known that our real success lies in our people-the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't
About the Role
FareHarbor is currently looking for a Channel Specialist to help our Global team manage our partner channels and affiliate programs based in the Honolulu, HI office. The Channel Support team works to build & maintain resellers setups in the client's FareHarbor dashboard, and helps tour operators and their resellers streamline the booking process using FareHarbor's software features, so that they no longer have to pick up the phone to receive a booking. For clients, less time spent manually inserting third party bookings means more time growing their business In this role, you will be responsible for helping our clients manage their distribution channels, inform them on FareHarbor's affiliate software features, troubleshoot invoicing issues, and develop and maintain relationships with reseller accounts.
Responsibilities
- ● Handle inbound/outbound affiliate related support issues via emails and phone calls.
- ● Develop and attain an in-depth knowledge of the Affiliate programs and associated processes
- ● Provide exceptional support by listening, understanding the issue, and problem-solving with customers.
- ● Implement the technical components for clients to get set up with new partners and maintaining technical components for existing partners
- ● Communicate and escalate appropriately across teams to ensure client needs are met.
- ● Provide valuable user stories to the Software development team for product improvement.
- ● Contribute to the FareHarbor help documentation.
- ● Develop, maintain, and strengthen relationships both internal and external.
- ● Consistently look for ways to improve current processes or introduce new approaches that will contribute to the client's success.
Requirements
- ● Precise and detail-oriented, with a natural sense of urgency
- ● Genuinely committed to delivering best in class customer/ technical support.
- ● Very comfortable with new technology.
- ● Effective analytical & problem-solving skills. Ability to make decisions and/or mediate regarding affiliate challenges or concerns.
- ● Utilize outstanding written and oral communication skills
- ● Ability to be positive, highly adaptive, embrace change, share new ideas, and operate effectively as a team member and contributor.
- ● Have a passion for learning and an interest in the Travel/Tourism industry
- ● Local to Hawaii
Benefits
- ● Medical, dental + vision coverage
- ● 26 vacation days, 10 sick days & 12 paid holidays per year
- ● Global leave benefit
- ● 22 weeks paid parental leave
- ● 2 weeks paid grandparent leave
- ● Extended care and bereavement leave
- ● Life insurance policy
- ● 401k + employer matching
- ● Social hours & events and team-building
- ● Educational Opportunities
- ● Wellness benefits (Headspace subscription & wellness webinars)
- ● Work-from-home assistance
- ● Hybrid friendly
- ● Paid volunteer hours
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