Global Workplace Services Manager, Events & Experiences

About the Company

Responsibilities

• ● Define and execute a multi-region workplace experience strategy that drives office attendance, fosters company culture, and strengthens employee community, including a comprehensive operational roadmap and timeline.
• ● Direct and be able to lead and liaise with local workplace specialists and outsourced teams the end-to-end planning and delivery for high-visibility workplace events, including weekly happy hours, monthly activations, business meetings and trainings, executive/board dinners, product launch celebrations, holiday gatherings, and community activations.
• ● Command on-site physical events, serving as the primary point of escalation to supervise and manage real-time staffing logistics, and conduct troubleshooting to safeguard attendee safety and experience.
• ● Partner closely with internal stakeholders-including Internal Communications, People/HR, Executive Assistants, Corporate Marketing, IT/AV, Security, food and beverage teams, and local workplace leaders and specialists-to ensure seamless event delivery.
• ● Provide exceptional interpersonal, negotiation, and diplomatic capabilities to seamlessly collaborate with, influence, and align global cross-functional stakeholders and executive leadership teams.
• ● Develop standardized global playbooks, service-level agreements (SLAs), and operational guidelines for local workplace teams to execute events.

Requirements

• ● Experienced, Global Workplace Services Lead with a focus on events & experiences to develop and drive the overarching strategy, design, and execution for events & experiences across our portfolio.
• ● Leader with a startup mindset and fresh, innovative ideas to help us scale our events & experiences programming effectively.
• ● Ability to transform our offices into vibrant community hubs through high-impact programming that builds culture and connection.
• ● Ability to build scalable processes to support on-site business meetings & trainings, off-site experiences for large hubs and departments, and executive gatherings.
• ● Ability to cultivate key relationships with third-party partners who are crucial to our expansion and growth.
• ● Ability to collaborate internally with Workplace managers, our inclusion team, ERG leaders, executive admins, our training teams, and many more.
• ● This is a full-time, in-office role based in San Francisco, CA.
• ● Travel to critical hub locations is required to support the business and build the program.