Senior Customer Enablement ArchitectDatabricks · United States
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Databricks

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Senior Customer Enablement Architect

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🗓️ Posted 2026-08-18 United States Hybrid ICT
💰 Salary Not shared 📊 Market NA

About the Company

At Databricks, we're on a mission to help data and AI teams solve the world's toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes.

Responsibilities

  • ● Drive the commercial success of Databricks' learning and enablement offerings across enterprise accounts for the assigned Americas Business Unit.
  • ● Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion.
  • ● Translate customer goals into tailored enablement programs that accelerate transformation and ROI.
  • ● Lead the end-to-end lifecycle of customer training programs-from discovery and design through execution and post-program analysis.
  • ● Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies.
  • ● Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes.
  • ● Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact.
  • ● Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement.

Requirements

  • ● Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
  • ● Deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
  • ● Strong background in program management, enablement strategy, and learning & development.