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Sr. Engagement ManagerDatabricks · Sydney, Australia
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Databricks

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Sr. Engagement Manager

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🗓️ Posted 2026-07-24 Sydney, Australia Hybrid ICT
💰 Salary Not shared 📊 Market A$18,750–A$25,000/mo

About the Company

Databricks is the data and AI company. More than 10,000 organizations worldwide - including C

About the Role

The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform, working with them to define and orchestrate the required engagement to ensure success. As an Engagement Manager, you will ensure that our customers are getting the most value from our products and services by positioning, preparing, managing the delivery and follow up of our professional services and training engagements. This role is strategic and cross functional, partnering closely with Sales, Field Engineering, Partners Support, and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services.

Responsibilities

  • ● Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
  • ● Collaborate with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • ● Identify opportunities for new services by understanding and addressing potential new use cases and articulating the business value in upsell or extension of services.
  • ● Develop commercial models, including leveraging Databricks and partner investment vehicles, to help address our customers' budgetary constraints for success.
  • ● Act as the Engagement Manager in the assigned area with full accountability for meeting or exceeding Professional Services and Training KPIs.
  • ● Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
  • ● Consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits; estimate, scope, and develop statement of work documents as necessary.
  • ● Drive resolution of delivery challenges, address resource contentions and scoping issues, and manage expectations.

Requirements

  • ● Data and AI domain knowledge and experience working with customers to realize business value through to production implementations.
  • ● Proven experience in senior customer facing roles that require a mix of influencing, validating, negotiating, understanding, and execution.
  • ● Excellent customer facing skills and the ability to communicate with and develop strong relationships at all levels, including with senior executives both internally and externally.
  • ● Consistent track record of identifying customer needs and successfully implementing solutions.
  • ● Strong leadership experience, the ability to enforce good project governance, and drive delivery excellence.
  • ● Strong service delivery and program management skills, with the ability to synthesize customer success outcomes into well structured program plans that deliver against such outcomes.
  • ● Proven experience in estimating effort and scope for services.
  • ● Proven experience in meeting and achieving KPI and targets, including CSAT, bookings, and revenue.
  • ● Outstanding communication and customer relationship skills.