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Customer Success Manager
Customer Service Call Centre
💰 Salary Not shared
📊 Market ₹1,800–₹2,800/mo (₹21,600–₹33,600/yr)
About the Company
Winning Money Transfer Provider of the Year at the 2021 MoneyAge Awards, Currencies Direct stands out in the foreign exchange industry for its unique combination of payments technology and personalised support from a team of experienced professionals. Established in 1996 Currencies Direct was the first non-bank foreign exchange provider in Europe. Today we've helped over 425,000 customers, offering straightforward payments solutions to businesses operating in international markets. With detailed market insight and expert consultation, we help our customers mitigate the risks associated with currency exposure, make smarter currency management decisions and expand their businesses globally. Financial Services Specialties: International payments, Hedging, Forward contracts, Mortgage payments abroad, Spot contracts, Buying/Selling property abroad, International Payment Solutions, Embedded Payments, API solutions, ERP integration, Mass payments, Finance automation
Responsibilities
- ● Convert commercial opportunities into active Redpin workspaces.
- ● Team up with BDEs and Product Specialists to guide new accounts, speed up client onboarding, and turn one-off relationships into ongoing revenue.
- ● Guide customers through international property payment transactions.
- ● Support customers through key completion milestones, keeping panicking clients calm and unblocking sensitive situations under tight deadlines.
- ● Identify and recover at-risk opportunities.
- ● Drive platform adoption, increasing workspace usage to help customers complete more transactions through Redpin.
- ● Build strong relationships with customers, partners, and referral sources.
- ● Maintain accurate CRM records and workspace activity.
- ● Collaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes.
Requirements
- ● Proven track record in Customer Success, Account Management, Commercial Sales, Financial Services, or Payments Operations.
- ● Proven ability to collaborate with local sales reps-stepping in as the trusted partner to guide new accounts, speed up onboarding, and turn one-off relationships into reliable, ongoing revenue.
- ● Demonstrated resilience and composure under pressure, with a track record of keeping panicking clients calm, taking charge during tight completion deadlines, and unblocking sensitive situations when the clock is ticking.
- ● Strong organisational skills and data literacy, with a habit of using CRM records and customer activity trends to solve operational bottlenecks.
- ● Strong ownership mindset, accountability for commercial results, and comfort adapting to fast-evolving products and operational models.
- ● Professional fluency in English (written and spoken).
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