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Currencies Direct

Customer Success Manager

🗓️ Posted 2026-08-15 Spain - La Marina; Spain - La Zenia; Spain - Quesada; Spain - Valencia Hybrid Customer Service Call Centre

Company shared salary

NA

Market rate

₹2,000–₹3,000/mo (₹24,000–₹36,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Serve as the primary relationship owner and strategic contact for an assigned portfolio of active Referral Partners and Agencies.
  • ● Work directly with agency principals and teams to embed Redpin into their daily workflows and build recurring platform usage habits.
  • ● Conduct regular performance reviews with key partners to review transaction health, demonstrate value, and identify opportunities to increase platform usage.
  • ● Drive new RPA activation milestones, converting newly assigned, onboarded, or dormant agency accounts into active users.
  • ● Partner with BDEs and Sales to expand market share within existing high-value accounts.
  • ● Promote the full breadth of Redpin payment capabilities to widen platform usage across partner teams.
  • ● Oversee active client workspaces through to final settlement, ensuring payment flows move efficiently from setup to completion.
  • ● Provide dedicated execution support during high-pressure completion windows, resolving operational delays to protect completion timelines.
  • ● Intervene directly on stalled or at-risk workspaces to recover transaction volume across your portfolio.
  • ● Capture frontline partner feedback and user friction, synthesizing insights for Product and Operations to drive platform enhancements.
  • ● Coordinate with internal Compliance, Risk, and Operations teams to solve complex client issues within established regulatory boundaries.
  • ● Maintain up-to-date CRM records for all portfolio accounts, tracking account health, workspace progress, and activation statuses.
  • ● Report portfolio performance, workspace completion metrics, and activation milestones to senior leadership on a regular cadence.

Requirements

  • ● Experience in Customer Success, Account Management, or Commercial Operations within Fintech, Payments, SaaS, or Real Estate Tech is required.
  • ● Proven ability to manage an existing B2B partner portfolio, build trust, and drive platform usage and recurring business is necessary.
  • ● Strong data literacy, with the ability to analyze client usage trends and CRM activity to uncover operational bottlenecks and growth opportunities, is essential.