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Project Manager (Creative)Critical Mass · San Jose, Costa Rica
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Critical Mass

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Project Manager (Creative)

🗓️ Posted 2026-09-10 San Jose, Costa Rica Hybrid Advertising Arts Media
💰 Salary Not shared 📊 Market 1,500,000 CAD–2,500,000 CAD/mo

About the Company

We're Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path-not just the next one-for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We're a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we're a special place that attracts big talent and tiny egos. We're driven, uncompromising and we live our values. We're Critical Mass, but our friends call us CM. Learn more at criticalmass.com. Advertising Services Specialties: Digital Marketing, Brand Launch & Experience, User Experience & Interaction, Design, Insight & Planning, Digital Campaign Management, Social Media, Mobile, Technology Services, Experience Design, Experience Distribution, Marketing Science, eCommerce

About the Role

Critical Mass is looking for a motivated and detail-oriented Project Manager (Creative) to join our team. In this role, you will lead the planning, execution, and delivery of creative advertising campaigns, promotional initiatives, and branded marketing materials. You will partner closely with cross-functional teams and clients to ensure projects are delivered on time, within scope, and aligned with creative and business objectives. The ideal candidate is highly organized, proactive, and experienced managing multiple priorities in a fast-paced agency environment. You are a strong communicator who can navigate complexity, build relationships, and successfully drive creative projects from initiation through completion.

Responsibilities

  • ● Lead the planning, execution, and delivery of creative projects from initiation through completion, with a primary focus on advertising campaigns, creative campaign assets, promotional materials, branded experiences, and promotional kits.
  • ● Manage project schedules, timelines, budgets, resource plans, and deliverables to ensure successful project execution.
  • ● Coordinate the end-to-end delivery of creative advertising campaigns, including campaign concepts, creative assets, adaptations, promotional materials, and other campaign deliverables.
  • ● Partner with Creative, Design, Copy, Strategy, Production, Account Management, and other cross-functional teams to translate creative concepts and campaign objectives into clear project plans and deliverables.
  • ● Facilitate project kickoffs, status meetings, creative reviews, and production meetings; drive discussions, document decisions, and ensure follow-through on action items.
  • ● Serve as the primary point of contact for assigned projects, maintaining clear communication with internal teams, clients, and external partners when applicable.
  • ● Manage project scope and proactively address changes, risks, dependencies, production requirements, and issues throughout the project lifecycle.
  • ● Coordinate creative review and approval processes, ensuring feedback is clearly communicated, revisions are properly tracked, and final deliverables meet approved specifications.
  • ● Monitor project health through budget management, timeline adherence, resource allocation, production status, and progress reporting.
  • ● Coordinate with external vendors, suppliers, printers, manufacturers, or production partners when required to deliver promotional materials and physical campaign assets.
  • ● Support project intake, briefing, scoping, estimation, budgeting, and resource planning activities.
  • ● Prepare and communicate project status updates, risks, dependencies, and recommendations to stakeholders.
  • ● Partner with clients to understand campaign objectives, align expectations, manage feedback, and ensure successful project outcomes.
  • ● Identify opportunities to improve project delivery processes, creative workflows, production coordination, and team collaboration.
  • ● Support project reviews, retrospectives, and continuous improvement initiatives.

Requirements

  • ● 3-5+ years of project management experience delivering creative, advertising, marketing, or integrated campaigns within creative, digital, advertising, marketing, or customer experience agencies.