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Product Implementation EngineerCloudSEK · Bengaluru, Karnataka, India
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CloudSEK

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Product Implementation Engineer

🗓️ Posted 2026-09-29 Bengaluru, Karnataka, India Hybrid ICT
💰 Salary Not shared 📊 Market ₹80,000–₹150,000/mo

About the Company

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy CloudSEK , one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. CloudSEK's AIVigil is an AI-native Attack Surface Monitoring platform that continuously discovers, monitors, and secures exposed AI infrastructure, MCP servers, leaked AI credentials, vector databases, agentic workflows, and shadow AI across the internet. 2016 : Launched our first product. 2018 : Secured Pre-series A funding. 2019 : Expanded operations to India, Southeast Asia, and the Americas. 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. 2021 : Raised 7M in Series A

About the Role

We are looking for a technically sharp and customer-obsessed Product Implementation Engineer / Onboarding Specialist to own the end-to-end onboarding experience for new CloudSEK customers. You will be the critical bridge between our Sales and Engineering teams - ensuring that customers go live quickly, confidently, and with maximum value from day one. You will configure the platform, drive integrations, deliver training, and build scalable onboarding processes that reduce time-to-value across our growing customer base.

Responsibilities

  • ● Own the full onboarding lifecycle - from post-sales kickoff through to successful go-live - for XVigil, BeVigil, SVigil.
  • ● Conduct discovery sessions to understand each customer's digital asset landscape, threat exposure, and security workflows.
  • ● Configure and customize the CloudSEK platform (alert rules, keyword monitoring, asset inventory) to match customer use cases.
  • ● Manage onboarding timelines, deliverables, and milestone tracking via structured project plans.
  • ● Guide customers through API integration with their existing security stack - SIEM, SOAR, ticketing systems (Jira, ServiceNow), and threat intelligence platforms.
  • ● Troubleshoot integration issues, work with internal engineering to resolve product-side blockers, and escalate with full context.
  • ● Support customers leveraging CloudSEK's pre-built application integrations to automate threat resolution workflows.
  • ● Design and deliver tailored product training sessions (live and async) for SOC analysts, CISOs, and IT administrators.
  • ● Create onboarding playbooks, video walkthroughs, knowledge-base articles, and FAQ resources to enable self-serve success.
  • ● Act as the voice of the customer internally - relay product feedback, onboarding friction points, and feature requests to the Product and Engineering teams.
  • ● Partner with Sales Engineers during pre-sales to set accurate onboarding expectations and scope implementation requirements.
  • ● Contribute to building a repeatable, scalable onboarding methodology as CloudSEK expands its global customer base.

Requirements

  • ● 2-5 years of experience in a technical implementation, solutions engineering, or customer onboarding role - ideally in a SaaS or cybersecurity company.
  • ● Solid understanding of cybersecurity concepts: threat intelligence, digital risk protection, vulnerability management, SIEM/SOAR, or similar.
  • ● Hands-on experience with REST APIs - able to read API documentation, write sample calls, and debug integration issues independently.
  • ● Strong project management skills with the ability to juggle multiple customer onboardings simultaneously without dropping the ball.
  • ● Excellent communication skills - able to translate technical concepts for non-technical stakeholders and vice versa.
  • ● Familiarity with the dark/deep web threat intelligence landscape and tools such as XVigil, or similar DRP platforms.
  • ● Experience integrating security tools with SIEM platforms (Splunk, Microsoft Sentinel, IBM QRadar) or SOAR platforms (Palo Alto XSOAR, Splunk SOAR).
  • ● Scripting ability in Python or JavaScript to build lightweight automation or integration utilities for customers.
  • ● Prior experience creating technical documentation, runbooks, or onboarding curricula.

Benefits

  • ● Flexible working hours.
  • ● Food, unlimited snacks and drinks are all available while at office.