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Senior IT Infrastructure Engineer II
ICT
💰 Salary Not shared
📊 Market AED 450,000–AED 750,000/mo (AED 5,400,000–AED 9,000,000/yr)
About the Company
Careem is building the Everything App for the greater Middle East - making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
Responsibilities
- ● Design, configure, and manage office networks using Cisco Meraki (switches, wireless access points, security appliances, and dashboard administration).
- ● Manage MPLS network connections and WAN links across all office and data center locations, ensuring optimal performance and redundancy.
- ● Deploy and maintain Peplink SD-WAN/failover solutions for both offices and the data center.
- ● Troubleshoot network performance issues, latency, and connectivity outages across the WAN/LAN environment.
- ● Administer and maintain data center server clusters, ensuring high availability, performance, and capacity planning.
- ● Manage VMware virtualization environments (vSphere/vCenter, ESXi hosts, resource pools, snapshots, and migrations).
- ● Own backup and recovery processes, including backup scheduling, disaster recovery testing, and restoration procedures.
- ● Configure and support Voice Gateways (SIP/PRI) and telephony infrastructure.
- ● Maintain and optimize Contact Center Infrastructure, ensuring uptime and quality of service for customer-facing voice operations.
- ● Administer MDM platforms including JumpCloud, Microsoft, and Apple Business Manager for device provisioning, policy enforcement, and compliance.
- ● Manage Zscaler for secure internet access, zero-trust policies, and traffic inspection.
- ● Administer Google Workspace (user provisioning, security settings, groups, and
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