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Strategic Account Manager, Food & Bev.(San Francisco)
Sales
💰 Salary 11,267 CAD–16,900 CAD/mo (135,200 CAD–202,800 CAD/yr)
📊 Market 10,000 CAD–16,667 CAD/mo (120,000 CAD–200,004 CAD/yr)
About the Company
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time.
Responsibilities
- ● Manage a book of 50 Strategic Food & Beverage Sellers in the San Francisco area and across the West Coast
- ● Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
- ● Serve as the voice of the upmarket seller with Product Teams
- ● Act as a consultant and partner to high value restaurant sellers to accomplish their goals
- ● Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
- ● Partner with Strategic Account Executives on high-growth deals
- ● Negotiate pricing for use-case expansion and retention of your sellers
- ● Provide white glove client service and troubleshooting to ensure resolution of seller issues
- ● Inform operations and program design for this segment at scale
- ● Conduct quarterly business reviews with various stakeholders
Requirements
- ● Be a consistent over-performer on all key performance metrics in their current role
- ● Engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence
- ● Be comfortable leveraging technical frameworks for product solutions
- ● Be strongly tuned into commerce trends
- ● Consistently identify mutual win opportunities, while navigating complex projects and negotiations
- ● Be driven by serving customers
- ● Be able to work independently
- ● Thrive in ambiguous environments
- ● Reside within 50 miles of SF
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