arrow_back Back to Dashboard search Browse Jobs
AvePoint logo

AvePoint

IT Helpdesk

🗓️ Posted 2026-08-24 Kuala Lumpur, Kuala Lumpur, Malaysia Hybrid ICT

Company shared salary

NA

Market rate

RM3,000–RM5,500/mo (RM36,000–RM66,000/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Provide end-user support for hardware and software issues, helping resolve productivity challenges.
  • ● Maintain and troubleshoot issues related to hardware, software, and network connectivity.
  • ● Serve as the main point of contact for helpdesk requests and provide timely resolutions.
  • ● Document IT processes and coordinate user training as needed.
  • ● Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
  • ● Oversee office networking, including managing firewalls and switches.
  • ● Maintain virtualization environments and manage virtual machine (VM) allocation.
  • ● Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
  • ● Take on additional tasks assigned by the IT Manager or Office Manager.

Requirements

  • ● Proven experience in IT support, system administration, or a similar role.
  • ● Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
  • ● Cloud operation skillset and experience is preferred.
  • ● Strong troubleshooting skills with hardware, software, and network issues.
  • ● Excellent communication skills and the ability to coordinate training for end-users.
  • ● Detail-oriented with experience in asset management and documentation.
  • ● Have a good sense of security operation and change management process.
  • ● Other desired certifications / preferred skills other qualifications:
  • ● Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or
  • ● Microsoft 365 certifications (MD-102, MS-102, or equivalent) or
  • ● Networking certifications (CCNA or equivalent)
  • ● Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .