search Browse Jobs
Application Support EngineerAvePoint · Singapore
AvePoint logo

AvePoint

company page ↗

Application Support Engineer

🗓️ Posted 2026-09-10 Singapore Hybrid ICT
💰 Salary Not shared 📊 Market S$4,500–S$7,500/mo

About the Company

The Unifying Trust Layer for AI AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. Data Security Software Products Specialties: SharePoint Governance, SharePoint Migration, SharePoint Management, SharePoint Integration, SharePoint Optimization, SharePoint Reporting, SharePoint Protection, Office 365 Migration, Office 365 Management, Office 365 Protection, Office 365 Governance, Microsoft Teams Governance, Power Platform Governance

Responsibilities

  • ● nd R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.
  • ● This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.
  • ● Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
  • ● Ensure customer satisfaction in Project Support and Maintenance
  • ● Provide Level 1 and Level 2 application support to enterprise clients
  • ● Investigate, troubleshoot, and resolve application and system-related issues
  • ● Perform root cause analysis and replicate reported issues for deeper investigation
  • ● Work closely with developers and QA teams to facilitate bug fixing and system improvements
  • ● Monitor and manage support tickets while ensuring SLA compliance
  • ● Analyze logs, system behavior, and database records to identify issues
  • ● Support system testing activities including SIT, UAT, and production validation
  • ● Assist in application deployment activities, patches, and release support
  • ● Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base
  • ● Conduct user training and provide guidance to clients on system usage and troubleshooting
  • ● Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions
  • ● Continuously improve support processes and customer experience
  • ● What We Are Looking For
  • ● Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines
  • ● Min. 2-4 years of experience in Application Support / Technical Support / Production Support roles
  • ● Strong troubleshooting and analytical skills