Technical Support Analyst (Product Support)

AvePoint is the global leader in data security, governance, and resilience, ensuring a robust data foundation and enabling organizations to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces.

We're looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers' biggest challenges, with a passion for customer satisfaction and the skills to troubleshoot in a technical environment. The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions. Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.