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L1 Helpdesk SupportAvePoint · Singapore
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AvePoint

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L1 Helpdesk Support

🗓️ Posted 2026-09-10 Singapore Hybrid ICT
💰 Salary Not shared 📊 Market S$2,800–S$3,800/mo

About the Company

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces.

About the Role

Are you someone who enjoys helping others and resolving basic IT issues We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

Responsibilities

  • ● Provide first-level support to internal users primarily via email and occasionally over the phone.
  • ● Log, track, and follow up on support tickets to ensure timely resolution.
  • ● Escalate issues to the appropriate technical team when required.
  • ● Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).
  • ● Maintain accurate records of service requests and communications.
  • ● Ensure a high level of customer service and follow-up.