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ServiceNow Solution Architect
ICT
💰 Salary Not shared
📊 Market S$8,500–S$12,500/mo (S$102,000–S$150,000/yr)
About the Company
Job Summary We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles. Core Responsibilities Strategic Leadership Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub Lead architectural decisions for complex, multi-workstream ServiceNow implementations Establish centre of excellence frameworks and governance models for sustainable platform growth Solution Design & Implementation Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent Develop integration architectures using Integration Hub, Flow Designer, and API frameworks Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intel
Requirements
- ● + years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
- ● Proven track record leading at least 2 large-scale ServiceNow implementations
- ● Environmental, Social and Governance (GRC)
- ● Strategic Portfolio Management (SPM)
- ● Public Sector Digital Services (PSDS)
- ● Technical Expertise
- ● Deep understanding of ServiceNow platform architecture and capabilities
- ● Expert knowledge of:
- ● Now Platform App Engine
- ● Integration Hub and Flow Designer
- ● Service Graph CMDB
- ● Now Intelligence & AI capabilities
- ● Performance Analytics
- ● Next Experience UI Framework
- ● Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
- ● Certifications
- ● ServiceNow Certified Technical Architect (CTA)
- ● ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ● ServiceNow Certified System Administrator (CSA)
- ● Additional certifications in relevant ServiceNow products preferred
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