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Project CoordinatorAvePoint · Singapore
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AvePoint

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Project Coordinator

🗓️ Posted 2026-09-10 Singapore Hybrid ICT
💰 Salary Not shared 📊 Market S$6,000–S$9,000/mo

About the Company

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management , we want to hear from you JOB SUMMARY Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience .

Responsibilities

  • ● Business & Platform Operations:
  • ● Assist in business operations and coordination with training partners and customers.
  • ● Assist and coordinate with various divisions in daily operations and escalations.
  • ● Monitor issues, work items, and their resolution.
  • ● Participate in project implementation processes.
  • ● Develop and test cross-functional Standard Operating Procedures (SOPs) .
  • ● Create and maintain Business Continuity Planning (BCP) frameworks .
  • ● Establish and implement Risk Assessment frameworks .
  • ● Service Support:
  • ● Manage all tickets that are inbound for the platform as Level 1 resolution officer .
  • ● Implement and manage a SaaS/PaaS Service Support Centre .
  • ● Develop user-facing service support content for the platform and website.
  • ● Monitor support tickets and ensure quality resolution delivery.
  • ● Training & Documentation:
  • ● Assist in onboarding training service providers, shipping lines, and users to the platform.
  • ● Develop and maintain content related to user onboarding.

Requirements

  • ● + years of experience in project coordination , preferably in a digital platform environment .
  • ● Proficiency in creating and maintaining documentation , including SOPs and user guides .
  • ● Strong stakeholder management and coordination skills .
  • ● Join us in transforming our processes and enhancing our organizational effectiveness Apply now
  • ● Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .