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Service Engineer (Cloud & Infrastructure)AvePoint · Singapore
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AvePoint

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Service Engineer (Cloud & Infrastructure)

🗓️ Posted 2026-09-10 Singapore Hybrid ICT
💰 Salary Not shared 📊 Market S$4,000–S$6,500/mo

About the Company

The Unifying Trust Layer for AI AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. Data Security Software Products Specialties: SharePoint Governance, SharePoint Migration, SharePoint Management, SharePoint Integration, SharePoint Optimization, SharePoint Reporting, SharePoint Protection, Office 365 Migration, Office 365 Management, Office 365 Protection, Office 365 Governance, Microsoft Teams Governance, Power Platform Governance

About the Role

We are looking for a technically driven and customer-focused Service Engineer (Cloud & Infrastructure) to join our growing Singapore team. This role is ideal for individuals who enjoy solving complex infrastructure and cloud-related technical issues, working directly with enterprise customers, and collaborating with global Support and R&D teams. You will gain hands-on exposure to enterprise-scale cloud environments, Microsoft technologies, identity platforms, and infrastructure support operations. If you are passionate about cloud infrastructure, troubleshooting, and delivering excellent customer experience, we would love to speak with you.

Responsibilities

  • ● Provide technical support for enterprise customers
  • ● Perform implementation, maintenance, and support activities across customer environments
  • ● Troubleshoot infrastructure, cloud, and application-related technical issues
  • ● Investigate incidents, perform root cause analysis, and deliver timely resolutions within SLA timelines
  • ● Work closely with internal Support, Engineering, and R&D teams to resolve complex technical issues
  • ● Support identity and access management integrations across enterprise environments
  • ● Coordinate with customers, vendors, and stakeholders during implementation and issue resolution activities
  • ● Prepare technical documentation, maintenance guides, and incident reports
  • ● Ensure high levels of customer satisfaction through strong technical ownership and communication

Requirements

  • ● Value agility, passion, and teamwork; ability to bring fresh ideas and desire to learn, grow, and expand their careers.
  • ● Minimum of 5 years of relevant working experience in technical infrastructure architecture and project implementation.
  • ● Expertise in Microsoft SharePoint, MS SQL, Exchange/Email Service, DNS, and Active Directory (AD).