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Senior Support Engineer, IndiaAppsflyer · Bangalore
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Appsflyer

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Senior Support Engineer, India

🗓️ Posted 2026-08-13 Bangalore Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market ₹150,000–₹250,000/mo

About the Company

At AppsFlyer, the company is customer-obsessed and operates from 25 offices across 19 countries, reflecting the human mosaic of the diverse and multicultural world in which it lives, ensuring equal opportunities for all employees and promoting diversity, curiosity, and innovation.

Responsibilities

  • ● Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
  • ● Work with the Customer's App development team to troubleshoot any SDK implementation issues
  • ● Collaborate closely with Customer Success, Product, Engineering teams, and others to troubleshoot technical issues
  • ● Enrich our Knowledge Base with relevant technical information.
  • ● Create and lead support improvement processes across the company.
  • ● Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.

Requirements

  • ● At least 6 years of experience with technical support / QA / data analysis/ development/ technical account management
  • ● Passion for solving customer issues in a fast-paced environment with proven technical troubleshooting skills on SaaS platforms, and a track record of diagnosing complex, multi-layered issues.
  • ● Strong SQL proficiency for data querying and root-cause analysis.
  • ● Clear, structured communication when handling ambiguous or high-pressure escalations.
  • ● Sharp analytical and logical thinking with a bias for action and ownership.
  • ● Fluent in English