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Anchanto

Associate Director - Global Talent Operations

🗓️ Posted 2026-09-08 Pune, India Hybrid Human Resources Recruitment

Company shared salary

Market rate

₹200,000–₹350,000/mo (₹2,400,000–₹4,200,000/yr)

Based on similar roles (title + domain + location).

About the Company

Location: Pune, India (global role) Reports to: Global Head of People / CHRO Experience: 12 to 20 years Type: Full time

About the Role

Anchanto is a global enterprise grade B2B SaaS company. We provide cloud software for brands, retailers, and logistics providers to manage orders, warehouses, inventory, marketplaces, and omnichannel commerce. We operate across 12 countries, support more than 300 enterprise and mid-market customers, and process over 150 million commerce transactions a year. As Anchanto scales, the People function has to run with the same reliability, speed, and discipline we expect from our own platforms. This role builds and runs that execution engine. Internally, think of this as the operational backbone of the People function. The CHRO owns people strategy and transformation. HRBPs own business partnership and performance. Talent Acquisition owns hiring. This role owns execution reliability across the Anchanter lifecycle. The expectation is operational excellence, not administrative processing. This is a build and scale mandate. You start with a small team and are expected to grow the function and its capability as Anchanto grows. It is not a maintenance seat. One Anchanter experience for all 300 + Anchanters across 19 nationalities, everywhere. From Korea to France and every country in between, the operational experience an Anchanter receives should be consistent, reliable, and enterprise grade. Making that true across all 12 countries is this role's responsibility. This is operational consistency in onboarding, lifecycle, support, systems, and service levels. It is not cultural uniformity, which sits with other parts of the People function. Today, too much people work runs on manual effort, inconsistencies and spreadsheets, and too much of it lands on HRBPs and leaders. This role exists to fix that. The mission is to build a Talent Operations function that is trusted, scalable, data driven, AI enabled, compliant, and enterprise grade, so that HRBPs and leadership can focus on organisation effectiveness, leadership, and growth. The role owns eight areas. The list is deliber

Responsibilities

● People Operations feels enterprise grade.
● Payroll inputs and lifecycle operations are highly reliable.
● People data is trusted, accurate, and easy to access.
● Anchanters get faster and clearer support.
● Manual work and operational friction have dropped significantly.
● HRBPs and leaders spend far less time on administrative coordination.
● Talent Operations runs proactively, not reactively.
● The operational experience is consistent across all countries, not just the largest ones.
● The Talent Operations team is capable, accountable, and improving on its own.

Requirements

● 12 to 20 years across Talent Operations, HR Operations, People Operations, or HR shared services, with time spent leading the function, not only running it.
● Experience in technology, SaaS, internet, or fast scaling companies.
● Multi country People Operations experience.
● Strong payroll and compliance governance exposure, with a clear view of where the Finance boundary sits.
● Hands on experience implementing and running HRMS and ATS platforms.
● Strong data and reporting orientation, comfortable building dashboards and reading them for risk.
● Experience managing operational teams and vendors.
● Exposure to automation and AI enabled workflows preferred.
● Able to operate in ambiguity and build structure in a scaling environment.
● Managers at Anchanto are expected to operate with high ownership, solve problems rather than escalate confusion, use systems and data over opinions, communicate clearly and directly, build trust through reliability, improve processes continuously, collaborate without bureaucracy, and act with urgency and accountability.
● Payroll only administration.
● An HRBP substitute.
● A policy policing function.
● A culture only role.
● A maintenance only operations seat.
● Operations does not own townhalls, office events, the Anchanto Cricket League, employer brand, or culture building. Those sit with HRBPs, People Experience, and leadership, because they need judgement about what Anchanto believes and how it should feel.
● Where asked, Operations provides the rails underneath: systems, attendance and participation data, vendor and budget coordination, and reliable logistics. It enables these by exception, not by default, and never owns the message or the culture.
● Payroll input accuracy
● Percentage of payroll input cycles submitted to the provider with zero errors
● Payroll input timeliness
● Percentage of cycles where inputs reach the provider on schedule, all geographies
● Lifecycle SLA adherence
● Onboarding, confirmation, transfer, exit turnaround against SLA
● Percentage of clean, validated records in the system of record
● Service responsiveness
● Employee query resolution time and SLA adherence
● Onboarding experience and NPS
● New joiner experience score in first 30 days
● Audit and compliance
● Number of audit and compliance findings, trending down
● Percentage of high volume workflows automated or self service
● Reporting reliability
● Accuracy and timeliness of workforce and attrition reporting
● At Anchanto, enterprise grade customer experience starts with enterprise grade internal execution. This role builds that foundation. If you like building systems, simplifying complexity, modernising operations, and creating reliable execution at global scale, this is a chance to shape the next chapter of Anchanto's growth.