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Technical Account Manager (OEM)Aiven · Austin, Texas, United States
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Aiven

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Technical Account Manager (OEM)

🗓️ Posted 2026-09-15 Austin, Texas, United States Hybrid Sales
💰 Salary Not shared 📊 Market US$10,000–US$15,000/mo

About the Company

We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are looking for a customer-centric Technical Account Manager (OEM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven's customer experience and accelerate time-to-value when using Aiven's Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

Responsibilities

  • ● Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey.
  • ● Technical Strategy: Develop a deep technical understanding of the customer's business priorities, operational models, cloud architecture, and technical initiatives.
  • ● Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
  • ● Cross-Functional Advocacy: Act as a conduit into Aiven's Sales, Support, Engineering, and Product Management teams to represent customer interests.
  • ● Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
  • ● Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
  • ● Travel: Travel up to 10% of the time to meet with customers.

Requirements

  • ● Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch .
  • ● Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
  • ● Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
  • ● Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
  • ● Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
  • ● Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
  • ● Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).
  • ● Equity: Participate in Aiven's equity plan.
  • ● Flexibility: Balance work and life with our hybrid work policy.
  • ● Gear: Choose the equipment you need to set yourself up for success.
  • ● Learning: Use your Professional Development Plan budget for learning opportunities.
  • ● Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
  • ● Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
  • ● Open Source: Get paid to contribute to open-source projects via our Plankton program .