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Technical Services Manager
ICT
Company shared salary
NA
Market rate
S$12,500–S$18,500/mo (S$150,000–S$222,000/yr)
Based on similar roles (title + domain + location).
About the Company
As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways: Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site. First point of contact for AirTrunk's customers in respect of works planning, incident management and reporting Please note, this role will be mainly based in our data centre in Singapore. Your Day to Day Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required; Lead all aspects of the planning and coordination of all preventive maintenance and repair works, OPEX Budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other do
Requirements
- ● + years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
- ● Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- ● Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- ● Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
- ● Excellent collaborator with strong communication skills in English
- ● Exceptionally flexible, forward-thinking and motivated by change
- ● Effective customer management skills and meeting chair experience
- ● The AirTrunk Culture
- ● Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.
- ● The pace in which we operate means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
- ● Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
- ● Now's your chance to Grow@Hyperscale .
- ● To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.
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