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AirTrunk

Senior Technical Services Manager

🗓️ Posted 2026-08-21 Johor Bahru Hybrid ICT

Company shared salary

NA

Market rate

RM10,000–RM18,000/mo (RM120,000–RM216,000/yr)

Based on similar roles (title + domain + location).

About the Company

As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways: Oversee critical environment maintenance planning activities at your data centre Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities Work closely with Building Services Manager on other property related matters Please note, this role will be mainly based in our data centre in Johor Bahru. Your Day to Day Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS Ensure compliance with site held accreditation

Requirements

  • ● + years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields
  • ● Proficient in English and Bahasa Malaysia, Mandarin is a plus
  • ● Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems
  • ● Knowledge of local statutory regulations and requirements
  • ● Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals
  • ● Able to read and comprehend single line diagrams
  • ● Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus
  • ● Good leadership and experience in supervising small teams of technical staff
  • ● Effective key partner management experience
  • ● Strong customer centric approach, and ability to drive front-line staff attitude change
  • ● Ability to deliver effective presentations
  • ● The AirTrunk Culture
  • ● Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.
  • ● The pace in which we operate means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
  • ● Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
  • ● Now's your chance to Grow@Hyperscale .
  • ● To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.