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Workday Application Support Consultant (AMS)Capgemini · Calgary, Alberta, Canada
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Capgemini

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Workday Application Support Consultant (AMS)

🗓️ Posted 2026-10-15 Calgary, Alberta, Canada Full-time Hybrid General
💰 Salary 8,544 CAD–15,313 CAD/mo (102,523 CAD–183,760 CAD/yr) 📊 Market NA

About the Company

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. JOB DESCRIPTION The Workday Application Support Consultant will support the day-to-day operation, maintenance, and continuous improvement of the Workday platform. Working as part of the Application Management Services (AMS) team, this role will provide functional support across key Workday modules, help resolve incidents and service requests, assist with testing and system updates, and support business users in maximizing the value of the platform. The consultant will work closely with HR, Learning, Payroll, Benefits, Finance, IT teams, and external vendors to ensure the efficient and reliable operation of Workday. JOB DESCRIPTION - GRADE SPECIFIC Application Support Provide ongoing support for Workday production environments. Investigate and resolve incidents, service requests, and user issues within defined service levels. Troubleshoot system errors and escalate complex issues when required. Monitor integrations, scheduled processes, and data interfaces. Support Workday releases, testing activities, and system updates. Work with Workday suppor

Responsibilities

  • ● Supporting employee lifecycle transactions such as hires, transfers, and
  • ● terminations.
  • ● Maintaining organizational structures and business processes.
  • ● Assisting with benefits administration and payroll-related integrations.
  • ● Supporting learning administration, enrollments, and reporting.
  • ● Assisting users with project-related transactions and reporting

Requirements

  • ● Security & Compliance
  • ● Support user security administration and role assignments.
  • ● Assist with access reviews and audit activities.
  • ● Ensure compliance with organizational policies and established governance
  • ● Reporting & Analytics
  • ● Maintain and enhance Workday reports and dashboards.
  • ● Support reporting requests from business stakeholders.
  • ● Assist with data validation and reconciliation activities.
  • ● Integrations & Technical Support
  • ● Monitor and support Workday integrations and interfaces.
  • ● Assist with troubleshooting integration issues and data discrepancies.
  • ● Support testing activities related to Workday releases and system changes.
  • ● Assist with data loads and mass data updates when required.
  • ● Enhancements & Continuous Improvement
  • ● Gather and document business requirements.
  • ● Support the implementation of approved system enhancements.
  • ● Participate in user acceptance testing (UAT).
  • ● Maintain support documentation and knowledge articles.
  • ● Recommend process improvements and opportunities to optimize Workday
  • ● functionality.

Benefits

  • ● Familiarity with Workday reporting, security, and business processes.
  • ● support environment.
  • ● Strong troubleshooting, analytical, and problem-solving skills.
  • ● Excellent communication and stakeholder management skills.
  • ● Workday certification or Workday Pro accreditation in HCM, Learning,
  • ● Familiarity with ITIL-based support environments.
  • ● Exposure to Workday release management, testing, and change management
  • ● WORK ARRANGEMENT
  • ● Location - Across Canada, Calgary (preferred)
  • ● Work Arrangement - Hybrid - 3 days onsite (if in Calgary)
  • ● Employment Type: Full-Time / Contract-to-hire
  • ● The base compensation range for this role in the posted location is: 102,523 -
  • ● 183,760 CAD.
  • ● Capgemini provides compensation range information in accordance with applicable
  • ● national, state, provincial, and local pay transparency laws. The base
  • ● compensation range listed for this position reflects the minimum and maximum
  • ● target compensation Capgemini, in good faith, believes it may pay for the role
  • ● at the time of this posting. This range may be subject to change as permitted by
  • ● The actual compensation offered to any candidate may fall outside of the posted
  • ● range and will be determined based on multiple factors legally permitted in the