Manager II, Salesforce Ambassador

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need

We are seeking an individual to support TD Wealth Advice businesses in adopting Salesforce as a CRM. The candidate should have extensive knowledge of Salesforce capabilities and functionality, with a solid understanding of the requirements needed to deliver excellent client experiences in the HNW and Mass Affluent segments. This position will enhance your knowledge, expertise, and provide insight into our business operations alongside a team of skilled non-client facing support professionals. Effective work is driven by strong performance both individually and as part of a team. The role requires managing multiple priorities, possessing strong problem-solving skills, and thriving in a fast-paced environment spanning various business areas. Job Description The Salesforce Ambassador's mandate is to support Advisor adoption and use of Salesforce as a go-to subject matter expert. Daily tasks are highly varied and may require the following actions: Respond to Salesforce inquiries from Advisors and their teams regarding "how to" questions as the subject matter expert within appropriate and pre-defined SLA's. This includes monitoring a central inbox for email support. Collaborate with Partners to define business requirements for solutions that align with Advisor needs and the business value proposition. Test applications and data, occasionally outside regular business hours. Serve as a business conduit to the Journey & Platform team to articulate business and technology enhancements