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Production Support Engineer (Salesforce)Capgemini · Toronto, Ontario, Canada
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Capgemini

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Production Support Engineer (Salesforce)

🗓️ Posted 2026-09-25 Toronto, Ontario, Canada Full-time On-site ICT
💰 Salary 79,000 CAD–101,000 CAD/mo (948,000 CAD–1,212,000 CAD/yr) 📊 Market 6,500 CAD–11,000 CAD/mo

About the Company

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Role Overview Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.Key Responsibilities Provide L2/L3 production support for front office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation

Requirements

  • ● to 12 years of experience in Application/Production Support
  • ● Prior experience in Capital Markets / Investment Banking platforms strongly preferred
  • ● Production Support (L2/L3) in enterprise applications
  • ● Scripting / Automation: Python (or similar)
  • ● Systems & Databases: Linux/Windows + SQL
  • ● ITIL Processes: Incident, Problem, Change Management
  • ● Monitoring & Stability mindset (proactive support, root cause analysis)
  • ● Monitoring Tools: Geneos, AppDynamics, Dynatrace
  • ● Scheduling Tools: Control-M / Autosys
  • ● DevOps / CI-CD: Jenkins, GitHub, Ansible
  • ● Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
  • ● Knowledge of Salesforce / Capital Markets platforms
  • ● Strong analytical, communication, and stakeholder management skills
  • ● Ability to operate in a fast-paced, high-pressure trading environment
  • ● Proactive, detail-oriented, and automation-focused mindset
  • ● Bachelor's degree in Computer Science or equivalent
  • ● The base compensation range for this role in the posted location is: 79,000 to 101,000.
  • ● Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
  • ● The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
  • ● These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.