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Solutions Design IT Specialist (SAP Business Objects Technical Support Analyst)

🗓️ Posted 2026-08-14 Toronto, Ontario, Canada Full-time Hybrid ICT

Company shared salary

8,075 CAD–11,400 CAD/mo (96,900 CAD–136,800 CAD/yr)

Market rate

7,500 CAD–11,000 CAD/mo (90,000 CAD–132,000 CAD/yr)

Based on similar roles (title + domain + location).

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need

Responsibilities

  • ● Production Support & Incident Management
  • ● Provide Level 2 and Level 3 support for SAP BusinessObjects environments.
  • ● Investigate and resolve production incidents impacting reports, dashboards, and BI platform services.
  • ● Perform root cause analysis for recurring issues and implement preventive measures.
  • ● Monitor system health, report schedules, and platform performance.
  • ● Support incident, problem, and change management processes following ITIL best practices.
  • ● SAP BusinessObjects Administration
  • ● Administer SAP BO platform components including:
  • ● Central Management Console (CMC)
  • ● Central Management Server (CMS)
  • ● Web Intelligence (WebI)
  • ● Crystal Reports
  • ● BI LaunchPad
  • ● Manage user access, security groups, folders, and permissions.
  • ● Perform platform upgrades, patches, and maintenance activities.
  • ● Configure and support report scheduling, publications, and report distribution.
  • ● Report & Data Support
  • ● Troubleshoot report performance and data refresh issues.
  • ● Support Web Intelligence and Crystal Reports development teams.
  • ● Validate report accuracy and data integrity.

Requirements

  • ● Bachelor's degree in Computer Science, Information Technology, or related field.
  • ● + years relevant experience
  • ● + years of experience supporting SAP BusinessObjects BI environments.
  • ● Hands-on experience with:
  • ● SAP BusinessObjects BI Platform
  • ● Web Intelligence (WebI)
  • ● Crystal Reports
  • ● BI LaunchPad
  • ● CMC Administration
  • ● Strong SQL and database query skills.
  • ● Understanding of ETL and data warehouse concepts.
  • ● Technical Skills
  • ● SAP Technologies
  • ● SAP BusinessObjects BI Platform
  • ● Web Intelligence (WebI)
  • ● Crystal Reports
  • ● BusinessObjects Universe Design Tool (UDT)
  • ● Information Design Tool (IDT)
  • ● BI LaunchPad