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Customer Success Manager - SAP Academy for Customer Success - Netherlands (Hybrid)

🗓️ Posted 2026-08-04 's-Hertogenbosch, North Brabant, Netherlands Full-time Hybrid ICT

Company shared salary

NA

Market rate

4,000 EUR–6,000 EUR/mo (48,000 EUR–72,000 EUR/yr)

Based on similar roles (title + domain + location).

About the Company

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The official recruitment begins September 2026. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. Who You'll Become The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact

Responsibilities

  • ● As a CSM within the SAP Next Gen - Academy for Customer Success, you will be
  • ● responsible to:
  • ● Successfully complete a 10-month learn-apply program, which includes
  • ● classroom phases and field phases with your CSM team, that enhances your
  • ● support in the CSM role, a critical customer-facing function within our
  • ● dynamic Customer Success board area.
  • ● Immerse yourself in multi-dimensional, experiential learning with a focus on
  • ● digital transformation, global intelligence, human skills, business and
  • ● technology acumen, solution/industry knowledge, and strategy/tools/process.
  • ● Enhance skills around your solution portfolio, managing customer retention,
  • ● and driving value realization.
  • ● Receive onboarding in your local market with on-the-job training and
  • ● mentoring by a senior CSM professional in the field. You will have the
  • ● opportunity to work both behind the scenes and directly with customers.
  • ● The program will enrich your knowledge of SAP and the Customer Success board
  • ● area and give you the professional experience to be ready to serve our
  • ● customers. We offer full-time employment from day one with practical learning
  • ● application for your role. Upon successful completion of the program, you will
  • ● move into a direct customer-facing CSM role in your market and continue to
  • ● receive mentoring and coaching support to accelerate your growth.

Requirements

  • ● more than one hundred thousand employees worldwide, we are purpose-driven and
  • ● future-focused, with a highly collaborative team ethic and commitment to
  • ● personal development. Whether connecting global industries, people, or
  • ● platforms, we help ensure every challenge gets the solution it deserves. At SAP,
  • ● you can bring out your best.
  • ● We win with inclusion
  • ● SAP's culture of inclusion, focus on health and well-being, and flexible working
  • ● models help ensure that everyone - regardless of background - feels included and
  • ● can run at their best. At SAP, we believe we are made stronger by the unique
  • ● capabilities and qualities that each person brings to our company, and we invest
  • ● in our employees to inspire confidence and help everyone realize their full
  • ● potential. We ultimately believe in unleashing all talent and creating a better
  • ● SAP is committed to the values of Equal Employment Opportunity and provides
  • ● accessibility accommodations to applicants with physical and/or mental
  • ● disabilities. If you are interested in applying for employment with SAP and are
  • ● in need of accommodation or special assistance to navigate our website or to
  • ● complete your application, please send an e-mail with your request to Recruiting
  • ● Operations Team: Careers@sap.com.
  • ● For SAP employees: Only permanent roles are eligible for the SAP Employee
  • ● Referral Program