SAP Engagement Manager-SDM

Responsibilities

• ● At Capgemini Engineering, the world leader in engineering services, we bring
• ● together a global team of engineers, scientists, and architects to help the
• ● world's most innovative companies unleash their potential. From autonomous cars
• ● to life-saving robots, our digital and software technology experts think outside
• ● the box as they provide unique R&D and engineering services across all
• ● industries. Join us for a career full of opportunities. Where you can make a
• ● difference. Where no two days are the same.
• ● Service Managers covers the management of ongoing services to clients, ensuring
• ● that the service to the clients meets contractual requirements and service level
• ● agreements. Service Managers are also responsible for agreeing on service
• ● improvements together with the client, based on service delivery realization and
• ● JOB DESCRIPTION - GRADE SPECIFIC
• ● Service Delivery Lead Contribute to the management of day to day in scope
• ● services to ensure they perform to contractual targets SLAs andoror KPIs. You
• ● are gaining a thorough understanding of the clients business and can identify
• ● areas for service improvement and value add where appropriate. SDM help identify
• ● areas where quality checks are not in place, and raise recommendations for get
• ● well plans. SDM construct trend analysis, root cause analysis and other
• ● requested reports.
• ● Capgemini is a global business and technology transformation partner, helping