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#ACN GN - SONG - Sales - Salesforce Platforms - ManagerAccenture · Gurugram, Haryana, India
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Accenture

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#ACN GN - SONG - Sales - Salesforce Platforms - Manager

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🗓️ Posted 2026-10-07 Gurugram, Haryana, India Full-time On-site ICT
💰 Salary Not shared 📊 Market ₹120,000–₹250,000/mo

About the Company

https://www.accenture.com/in-en/about/company-index About Accenture Strategy & Consulting: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network https://www.youtube.com/watch v -92pvOH1dk Accenture in One Word https://www.youtube.com/watch v t1Fo8uNWZ-0 At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be https://www.accenture.com/us-en/

Responsibilities

  • ● builds, and implements Salesforce-led digital transformation initiatives
  • ● spanning Sales Cloud, Service Cloud, and increasingly Agentforce-powered
  • ● capabilities to measurably enhance business performance.
  • ● Areas of Work: Salesforce Business Architect / Lead Functional Consultant across
  • ● Sales Cloud, Service Cloud, and Agentforce.
  • ● Roles & Responsibilities: As part of these, you will drive the following: -
  • ● and requirements gathering sessions to understand business objectives, pain
  • ● points, and process gaps. Elicit, document, and validate business
  • ● opportunities where Salesforce including AI-powered capabilities like
  • ● Agentforce can drive measurable outcomes.
  • ● Process Mapping: Create detailed process maps for current and future states,
  • ● identify bottlenecks, and produce clear supporting documentation including
  • ● use cases, user stories, and acceptance criteria.
  • ● Solution Design & Functional Design: Lead solution design sessions to define
  • ● the end-to-end Salesforce architecture and functional approach across Sales
  • ● Cloud, Service Cloud, and where relevant, Agentforce. Produce Functional
  • ● Design Documents (FDDs) and Solution Design Documents (SDDs) that translate
  • ● business requirements into platform-specific configurations, customisations,
  • ● and integrations serving as the functional blueprint for the development
  • ● Process Optimization: Redesign customer sales processes to maximize

Requirements

  • ● Good to have skills: Salesforce Service Cloud
  • ● Job Summary: