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Network Team LeaderLG Electronics · Bangkok, Thailand
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LG Electronics

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Network Team Leader

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-09 Bangkok, Thailand Full-time Hybrid General
💰 Salary Not shared 📊 Market THB 150,000–THB 250,000/mo

About the Company

Step into the world of LG Electronics, a global innovator in technology and consumer electronics focused on creating solutions for a better life. Guided by our brand promise, Life's Good, we aim to make everyday life better, smarter and more meaningful for people around the world. With a history spanning more than six decades, a network of more than 100 subsidiaries, and an international workforce of over 75,000, LG Electronics operates on a truly global scale. Since our founding in 1958, we have remained focused on delivering innovative products and technologies that improve lives around the world. Through our four business divisions - Home Appliance Solution, Media Entertainment Solution, Vehicle Solution, and Eco Solution Companies - we provide innovative products and services that enhance everyday life across residential, entertainment, mobility, and HVAC sectors. At the same time, we continue to expand into new growth areas including AI Home, smart factories, robotics and platform-based services such as webOS, building on our strengths in both consumer technology and B2B solutions. Our management philosophy, Jeong-do Management, reflects our commitment to integrity, transparency and doing business the right way. Built on the principles of customer value creation and people-oriented management, our culture encourages collaboration, creativity and growth. Join us as we continue to shape what comes next, because at LG, Life's Good. Appliances, Electrical, and Electronics Manufacturing Specialties: Consumer Electronics, Home Appliance Solution, Media Entertainment Solution, Vehicle Solution, Eco Solution, AI Home, Built-in Solution, Robotics, Smart Factory, HVAC, AI DC

Responsibilities

  • ● Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
  • ● With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
  • ● Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
  • ● About the job
  • ● Lead and optimize LG Electronics Thailand's service network operations, including authorized service centers, service partners, and field service teams across Thailand and nearby countries (Myanmar and Laos). Focus on service quality, operational efficiency, KPI management, and customer satisfaction.
  • ● Role & Responsibilities:
  • ● Manage Service Network Operations
  • ● Oversee the nationwide service network, including authorized service centers, service partners, and field service operations. Ensure service coverage, operational efficiency, and consistent service quality across all regions in Thailand and neighborhood countries (Myanma, Laos)
  • ● Standardize Service Processes Across the Network
  • ● Define and implement standardized processes for service reception, repair diagnosis, parts ordering, field dispatch, repair completion, customer follow-up, escalation handling, and claim processing. Monitor adherence to standard procedures and drive corrective actions when gaps are identified.
  • ● Manage Service Center Relocation and Network Optimization
  • ● Plan and manage service center relocation, consolidation, or restructuring when required to improve customer accessibility, service coverage, operational efficiency, or cost effectiveness. Coordinate with internal teams and service partners to minimize service disruption during relocation.
  • ● Monitor and Improve Service KPIs
  • ● Manage key service performance indicators such as turnaround time, Net Promote Score(NPS), repeat repair rate and Long Pending. Analyze performance gaps and implement improvement actions.
  • ● Manage Direct Service Center(DSC) and Authorized Service Centers (ASC)
  • ● Evaluate Direct service centers and ASC performance, service quality, customer handling, and compliance with LG standards. Develop improvement plans for underperforming DSCs and ASCs and support capability enhancement.
  • ● Improve Customer Satisfaction
  • ● Analyze NPS, customer VOC, repeat repair cases, and service quality issues. Work with internal teams and service centers to improve customer experience and reduce service-related complaints.
  • ● Conduct Service Center Audits and Compliance Checks