Service Request & Asset Mgmt. Analyst

Responsibilities

• ● Optimise services. Improve performance. Drive smarter IT delivery.
• ● As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.
• ● This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.
• ● Why you'll love this role
• ● This role offers the opportunity to influence how IT services are delivered across a large and complex organisation.
• ● Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.
• ● Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.
• ● CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation
• ● Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors
• ● Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.
• ● Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.
• ● What you'll bring
• ● You're an organised and analytical IT professional who enjoys working with data, processes and stakeholders to improve service delivery.
• ● Service Management Knowledge
• ● Understanding of IT Service Management principles and best practice
• ● Hands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processes
• ● Knowledge of ITIL disciplines is desirable
• ● Analysis & Reporting Skills
• ● Ability to produce meaningful reports and service insights
• ● Strong attention to detail and accuracy