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Workplace Support Engineer
ICT
Company shared salary
NA
Market rate
2,500 GBP–3,500 GBP/mo (30,000 GBP–42,000 GBP/yr)
Based on similar roles (title + domain + location).
Responsibilities
- ● Job Description:
- ● Workplace Support Engineer
- ● Location: On-site London
- ● Type: Full-time
- ● At DXC Technology, we're people first.
- ● Our people are at the heart of everything we do. We help global clients modernise their IT estates, deliver business-critical services, and drive meaningful digital transformation.
- ● We're looking for an experienced Workplace Support Engineer to join our Technology Services team. This is a varied and hands-on role where you'll provide end-to-end support across mobile technologies, desktop services, workplace devices, and end-user computing environments, ensuring employees have secure, reliable access to the tools they need to succeed.
- ● If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused support environment, we'd love to hear from you.
- ● What you'll be doing
- ● As a Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards.
- ● Your responsibilities will include:
- ● Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
- ● Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
- ● Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
- ● Troubleshooting hardware, software, application, and connectivity issues.
- ● Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
- ● Managing asset inventories and ensuring accurate records for devices, licences, and services.
- ● Working with telecommunications providers and third-party suppliers to resolve service issues.
- ● Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
- ● Producing operational reports and identifying opportunities for service improvement.
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