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Services Specialist - Customer Service ManagementGE Vernova · Dubai, Jebel Ali, United Arab Emirates
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GE Vernova

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Services Specialist - Customer Service Management

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-10-07 Dubai, Jebel Ali, United Arab Emirates Full-time Hybrid General
💰 Salary Not shared 📊 Market AED 12,000–AED 18,000/mo

About the Company

GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world. It is made up of three businesses -- Power, Electrification, and Wind -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us - it's about never giving up and seeing what's possible so that we deliver the energy technologies the world needs right now and for generations to come. GE Vernova's attitude and edge is embedded in its name. We retain our treasured legacy, "GE," as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have the energy to change the world. Utilities

Responsibilities

  • ● ce Managers ensuring seamless communication and high-quality service delivery. You will manage critical Projects and Services workflows, resolve internal process inquiries, and collaborate with cross-functional teams to exceed expectations. If you are a proactive problem-solver with a passion for customer success and a drive for operational excellence, we want to hear from you. Join us and help us deliver the reliable energy solutions that our customers depend on every day.
  • ● Job Description
  • ● Responsible for all aspects of OTR process & tools, order bookings , revenue recognition reporting and continuous improvement.
  • ● Responsible for all aspects of creating, structuring and maintaining projects in SAP for HW and Services projects
  • ● Own resolution of Technical issues in ERP, engaging and working with the DT team.
  • ● Assist billing team with invoicing. Create cancel/rebill WF's if needed (understand country specific rules for cancelling invoices and other relevant financial implications)- Request invoices and credit notes from the billing team, and invoices dispatch and coordination with e-invoicing teams to comply with country specific Tax regulations
  • ● Support the SAP IBS process for billing internal orders and all related tasks
  • ● Regional country Specific Tax invoicing support - point of contact with Tax Team and DT team
  • ● Regional Statutory audit support for internal and external audits not limited to SOX audit, ISO audit, or various statutory audits happening quarterly and annually as decided by the business
  • ● Support development of financial instruments on a project by project basis such as support in Letters of credit negotiation, communication with Banks and supporting Bank guarantee issuance tasks as requested by Project Manager or Service Manager
  • ● Generate PO requisitions to external suppliers and manage good receipts when necessary
  • ● Follow up with Accounts payable teams /raise tickets to help resolve vendor payable issues related to Banking details mismatch or invoices submission errors.
  • ● Understand revenue recognition lag rules for recognizing revenue each quarter (Ship Dates Vs Rev Rec Dates)
  • ● Run project through TECO checklist to make sure there are no outstanding issues (financial and project completion checks)
  • ● Drive resolution with SM/ PM s to correct project defects such as missing plan cost, incorrect plan revenue and other details in SAP ERP system
  • ● Support orders booking , revenue recognition and billing process for Non-SAP countries as per process
  • ● Support PM s on project metrics to decrease unbilled and past due receivables - cash Management
  • ● Support with all in country Arabic language requirements such as SAP Saudi Text updating, Invoices translation, Saudi VAT portal coordination, Customer Master KYC processes to be completed in Arabic language and other Arabic language support required from time-to time
  • ● Support the business in completing monthly, quarterly and annual tasks related to order booking, revenue recognition and invoicing to ensure accurate financial reporting.
  • ● Ad hoc assignments as requested by Services or Project Management leaders